FAQs
Frequently Asked Questions
Answers to common questions about accessing the platform, navigating pages, interpreting dashboards and using ITIKI data tools.
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Africa's Community Climate Intelligence Infrastructure
ITIKI Support
Guidance and assistance for users, researchers and partners of the ITIKI Platform
ITIKI Support Infrastructure
Support for a growing climate intelligence community.
The ITIKI support portal is being developed to provide practical assistance to users, researchers, community contributors and partners engaging with the platform’s datasets, analytical tools, Indigenous Knowledge workflows and decision-support services.
How Support Will Help
As the ITIKI platform grows, this section will provide structured resources to help users access datasets, understand analytical outputs, submit local observations, navigate dashboards and resolve common issues encountered while using the system.
Users
Find practical guidance on using dashboards, filters, datasets and platform features.
Contributors
Learn how Indigenous Knowledge observations and field narratives can be submitted and supported.
Partners
Access support for collaboration, technical enquiries and integration with ITIKI services.
Planned Support Resources
The support portal will evolve alongside the platform and will provide accessible resources for different user groups. These resources will make it easier to find help, understand platform outputs and participate meaningfully in the ITIKI ecosystem.
Frequently Asked Questions
User guides for navigating ITIKI datasets
Guidance for submitting Indigenous Knowledge observations
Troubleshooting access to dashboards and analytics tools
Technical assistance for developers and collaborators
Support pathways for institutional partners
Future Support Areas
Support resources coming soon
These support areas will be released progressively as the platform expands across datasets, dashboards, field workflows and partner services.
Guidance
User Guides
Step-by-step support for users working with datasets, dashboards, field observations and decision-support tools.
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Datasets
Data Access
Guidance on accessing climate intelligence data, agricultural datasets, market information and Indigenous Knowledge indicators.
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Community Data
Observation Submission
Support for submitting Indigenous Knowledge observations, field narratives and local environmental indicators.
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Analytics
Dashboard Support
Help for users interpreting visualisations, filters, indicators and analytical outputs across ITIKI dashboards.
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Developers
Technical Collaboration
Support for researchers, developers and partners integrating ITIKI services or contributing to the platform ecosystem.
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Need Assistance?
If you need assistance with the platform, collaboration enquiries, dataset access or technical questions before the full support portal is released, the ITIKI team can assist directly.